Frequently Asked Questions – Contact & Customer Service
Where is my order?
Where is my order?
Once your order has been shipped, you will automatically receive a confirmation email with your tracking link. Delivery times generally vary between 4 and 8 business days . If you can't find your email, check your spam or contact us using the form below.
What are the delivery times?
What are the delivery times?
Orders are prepared within 24 to 48 business hours. Standard delivery is generally guaranteed between 4 and 8 business days depending on your location. We deliver to mainland France, Belgium, Luxembourg, and the French overseas territories.
Can I change or cancel my order?
Can I change or cancel my order?
Once validated, the order is automatically transmitted to our logistics center. If your request is urgent, contact us within 2 hours of purchase , and we will do our best.
My product arrived damaged, what should I do?
My product arrived damaged, what should I do?
Send us an email to contact@soleaglow.fr with a photo of the damaged product and your order number. We will get back to you quickly with a suitable solution (refund, exchange, or credit note).
How to contact you?
How to contact you?
You can write to us directly using the form below, or at contact@soleaglow.fr . Our team will respond within 24 business hours (excluding weekends and public holidays).